Amana Takaful Insurance PLC has relaunched its mobile application, marking a major milestone in the company’s digital transformation journey. The upgraded app now brings both Life and General insurance services into a single, fully integrated digital platform, offering customers a more seamless and convenient way to manage their insurance needs.
This initiative aligns with the Insurance Regulatory Commission of Sri Lanka’s (IRCSL) direction to accelerate digital adoption and enhance technology-driven service delivery across the insurance industry. Developed under the theme “Everything Simplified,” the new Amana Takaful Mobile App is designed to provide a faster, smarter, and more user-friendly experience, enabling customers to access services anytime and anywhere.
With a growing user base of over 18,000 customers, the app has already established itself as a trusted digital service platform. The relaunch further strengthens its capabilities with improved performance, expanded features, and a more intuitive interface to enhance overall usability.
The upgraded platform offers a wide range of services across General Insurance, Life Insurance, and Health and Wellness. General Insurance customers can instantly intimate motor and medical claims, track claims in real time, make premium payments, access policy details, and download digital insurance e-cards without the need for physical documents. Life Insurance policyholders can monitor investment performance, request fund switches, submit hospitalization claims, and purchase Pure Life Term policies directly through the app.
In addition to insurance services, the app integrates health and wellness features such as step tracking, telemedicine access, and a personalized Risk Analysis Matrix. These features reflect Amana Takaful’s commitment to promoting holistic wellbeing and preventive care alongside financial protection.
By consolidating policies, claims, digital e-cards, and wellness tools within one unified ecosystem, the app delivers a connected, paperless, and simplified customer experience. It also supports the broader industry shift toward digital-first service models encouraged by the regulator.
Senior AGM – Product Pricing and Digital Transformation, Nalin Sakalasuriya, said the relaunch represents a significant advancement in the company’s digital journey. He noted that the organization carefully examined the entire customer experience to eliminate complexity at every touchpoint, emphasizing that the new app is not merely a technology upgrade but a complete transformation of how customers interact with insurance services.
Head of IT Danushka Liyanage stated that the platform was developed using a security-first architecture to ensure scalability and high performance. He added that placing user experience at the center of the development process has resulted in a seamless and future-ready digital ecosystem that customers can depend on with confidence.
The relaunch forms part of Amana Takaful’s broader strategy to drive digital adoption, enhance service excellence, and deliver accessible, customer-focused insurance solutions across Sri Lanka, while supporting the IRCSL’s vision of building a more digitally empowered insurance ecosystem.